Production Support Analyst

Company: VirtualVocations
Location: Redding
Posted on: January 21, 2025

Job Description:

A company is looking for a Production Support Analyst to provide technical support and optimize system performance.

Key Responsibilities

Serve as the primary technical escalation point in the United States for complex customer issues (Tier 3/4 support)
Design, implement, and maintain monitoring solutions for system metrics, logs, and alerts
Develop and maintain automation scripts to streamline operations and support processes

Required Qualifications

2+ years of experience in technical support, production support, or application support
Strong Linux systems administration experience (RHEL/CentOS, Ubuntu/Debian)
Extensive experience with API implementations and troubleshooting
Proven experience with monitoring tools and observability platforms
Database administration experience with SQL and NoSQL databases

Keywords: VirtualVocations, Chico , Production Support Analyst, Professions , Redding, California

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