IS CUSTOMER SUPPORT TECHNICIAN

Company: Providence Service
Location: Eureka
Posted on: November 20, 2024

Job Description:

DescriptionOur office is at a location in Eureka. Our largest service consumer is 0.5 miles away (Acute location SJE). We drive to Fortuna CA to serve the Acute facility there, RMH (about 23 miles away). We have -30 PMG non-acute offices scattered about Humboldt County, and six Public Services facilities operated by Providence. Therefore reliable personal transportation is required to meet the needs of this customer.Serves as the key point of support to resolve caregivers' issues, fulfill requests for information technology services, and facilitate technical project deployments. End User Support team members must deliver timely and accurate Information Technology support and services to all Providence caregivers, partners, and customers while maintaining a focus on positive customer service experience. In addition, must be able to perform tasks outlined in Associate End User Support Technician.Providence caregivers are not simply valued - they're invaluable. Join our team at -Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.Required qualifications:

• 2 years Experience in technical support or at least one current certification in technology related field.
• Experience using Knowledge management tools.Preferred qualifications:
  • Associate's Degree in IT or IT related equivalent.
  • Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or related discipline.
  • Coursework/Training: Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA.Why Join Providence?Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.About ProvidenceAt Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.About the TeamProvidence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.Requsition ID: 325061
    Company: Providence Jobs
    Job Category: Operations & Support
    Job Function: Information Technology
    Job Schedule: Full time
    Job Shift: Day
    Career Track: Technical/Skilled Support
    Department: 4011 SS ISSTE CT SRVC NORCAL
    Address: CA Eureka 2700 Dolbeer St
    Work Location: St Joseph Hospital Eureka
    Workplace Type: On-site
    Pay Range: $30.81 - $48.06
    The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

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