Chat Associate
Company: VirtualVocations
Location: Redding
Posted on: January 24, 2025
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Job Description:
A company is looking for a Chat Associate (Global) to support
their marketplace operations.
Key Responsibilities
Communicate with customers via various channels and resolve
inquiries efficiently
Investigate incidents and communicate resolutions empathetically to
stakeholders
Develop initiatives to improve marketplace reliability and
collaborate with cross-functional teams
Required Qualifications
Proficient in English; English as a first language
Over 2 years of customer support experience, including telephonic
support
Experience with Zendesk or any CRM for at least 2 years
Ability to handle ambiguous situations and demonstrate
self-direction
Strong ethical integrity and decision-making abilities
Keywords: VirtualVocations, Chico , Chat Associate, Other , Redding, California
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