Broadband Technician Lead
Company: Astound Broadband powered by Wave
Location: Eureka
Posted on: October 26, 2024
Job Description:
Broadband Technician Lead Garberville, CA Astound Broadband, the
sixth-largest telecommunications provider in the United States, is
a leading supplier of cutting-edge technology and communications
services-and applicants like you make it all possible. To develop
your career, we provide one-on-one training and coaching, a
supportive work environment and the opportunity to represent a
superior telecommunications company. Additionally, we offer a
robust benefits package, including rewards, recognition and
employee discounts to ensure your continued success. With us,
you'll stay empowered to do your best work by creating astounding
possibilities for local communities and beyond. Astound Broadband
is seeking to fill a Broadband Technician Lead position for our
Garberville, CA office. The Broadband Technician Lead is
responsible for residential and commercial installation, service
and repair, and disconnections for data, video, and phone on the
customer premises with a high level of focus on customer service,
customer education, and quality of work. This role will be
responsible for ensuring and recording correct RF signal levels.
The Broadband Technical Lead is required to communicate with
leadership and dispatch, as well as assist supervisors and
technicians with escalations and specialized work orders, or any
other supervisory duties as needed. This role participates in a
24/7 on-call rotation. Where you will work:
- This position is based out of the Astound Broadband's
Garberville, CA office and would be an in office/field role.
- We are open to candidates relocating for this position. A Day
in the Life of the Broadband Technician Lead:
- Residential and Commercial install, service/repair, and
disconnects (data, video, phone) on customer premises
- Assist supervisors and technicians with escalations and
specialized work orders
- Ensure/record correct RF and signal levels within
specifications
- Communication with leadership and dispatch as needed
- Customer education
- Operate company vehicle in safe and responsible manner
- Participation in a 24/7 on-call rotation
- Other duties as assigned What You Bring to the Table:
- 2+ years experience as a Technician in the Telecommunications
industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial
(HFC) network experience preferred)
- Proficiency in problem-solving, time management, and basic
computer skills
- Experience with power tools, reading and interpreting NIMS and
AutoCAD maps
- Must possess a working knowledge of phone/IP networks and POS
systems, and ability to effectively communicate the
differentiation
- Strong customer service skills
- Strong verbal and written communication skills
- Ability to work effectively, both independently and as part of
a team
- Must possess a valid driver's license with a satisfactory
driving record compliant with the company policy Education &
Certifications:
- High school diploma or equivalent We're Proud to Offer a
Comprehensive Benefits Package Including:
- 401k retirement plan, with employer match
- Insurance options including: medical, dental, vision, life and
STD insurance
- Paid Time Off/Vacation: Starting at 80 hours per year, and
increases based on tenure with the organization
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave: Astound allows a number of paid sick hours per
calendar year and varies based on state and/or local laws
- Tuition reimbursement program ( after 1 year of employment up
to $4,000.00 per calendar year)
- Employee discount program ( If in our serviceable area)
Benefits listed above are for regular full-time positions The base
pay range represents the low and high end of the hiring range for
this job. Actual pay will vary and may be above or below the range
based on various factors including but not limited to relevant
skills, experience, and capabilities. The base salary range in
California for this position, plus opportunities for bonus,
benefits and commission, if applicable, is:
- Broadband Technician Lead: $26.80 - $37.52 Perks of the
position :
- Home Garaging ( If you qualify)
- Provided tools, uniforms, and work vehicle Our Mission
Statement: Take care of our customers Take care of each other Do
what we say we are going to do Have fun Diverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer and
we are dedicated to cultivating a diverse, equitable and inclusive
workplace where employees feel valued, respected and empowered.
Discrimination of any kind has no place here. We are dedicated to
providing equal opportunities for all employees and applicants,
regardless of race, color, religion, sex, pregnancy, national
origin, age, physical and mental disability, marital status, sexual
orientation, gender identity or expression, genetic information,
military, veteran status, and any other characteristic protected by
applicable law. We strive to create a culture that celebrates our
differences and promotes fairness and inclusivity in all aspects of
our business. CCPA Employee Privacy Policy (For California
Candidates Only): Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Astound Broadband powered by Wave, Chico , Broadband Technician Lead, Engineering , Eureka, California
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